APSI FAQs

APSI FAQs

If you have previously utilized other College Board online systems, you already have an Education Professionals Log-on (EPL) account.

Yes, the login for online meeting registration is the same as other College Board login accounts you may have.

Your login credentials will ensure that you get the appropriate registration rate, either member or non-member.

In order to retrieve your user name or password, please visit https://account.collegeboard.org/login/login and click either “Forgot Username?” or “Forgot Password?” to have your information emailed to you.

Your information is emailed to you instantaneously. If you are not receiving the information or are unable to retrieve your password, contact Customer Service at 866-630-9305.

Once you log-in to https://account.collegeboard.org/login/login, click the drop-down arrow next to your name at the top right hand corner to access your profile.

Your confirmation number is included in your registration confirmation email.  You may also retrieve your confirmation number by visiting the registration page for the event and selecting to have the confirmation number sent to you.

Paper registration forms are no longer available.  All registrations will need to be processed online through Cvent.

No, we do not process registrations or changes to registrations over the phone.

Registrations can be modified or cancelled online.  Please visit the event website or utilize the event link in your registration confirmation email.

Yes, you will get a refund. However, the CIU10 charges a registration cancellation fee of $50.00, unless the session is cancelled by the CIU10. All registrations must be cancelled before the registration deadline has closed.

The Central Intermediate Unit 10 reserves the right to cancel sessions with fewer than 5 registrants. If a session must be cancelled, we will notify you by email. In the event of cancellation, the Central Intermediate Unit 10 is not responsible for refunds of travel arrangements.

Yes, you can. If you are paying by Purchase Order, please send the PO through one of the following means indicated below. All checks should be mailed to the address below.

POs: Scanned to apsi@ciu10.org or Mailed to: 60 Decibel Rd, Suite 107, State College, PA 16801; Attn APSI Planning Team

Checks: Mailed to: 60 Decibel Rd, Suite 107, State College, PA 16801; Attn APSI Planning Team. Please indicate the session title and registrant attendee’s name on the check or enclosed note.

You must pay the fee to attend. No one will be admitted to the session without advanced payment. If session tuition has not been received by the payment deadline, a PO must be emailed to apsi@ciu10.org OR a credit card payment must be made by 7:30 AM, the first day of the APSI.

To locate the most up-to-date information on directions and parking, visit the event website and navigate to the Directions & Parking tab.

Registration indicates that you plan to attend the event. Check-in designates that you attended the event. Therefore, all registrants must check-in to indicate attendance.

Registrants will have an opportunity to check-in prior to their event. If you do not check-in, you will not be recorded as an attendee of the event, receive a survey, or receive the event certificate.

Certificates will be emailed to all participants the week following the close of the APSI.

**NOTE** There is a limited time frame to print your certificates. Please consider printing your certificate as soon as you receive it. Once the APSI has been archived, it is not possible for the certificate to be resent.

An ACT 48 form will be emailed to APSI participants the final day of the APSI. Participants will have 7 days to complete the ACT 48 form before it is closed for submissions. ACT 48 requests after this date cannot be accommodated.

ACT 48 is submitted to the CIU10 ACT 48 liaison the week after the APSI has closed. It may take up to 4-8 weeks for the credits to appear.

If On-Site: All sessions start at 8:00 AM. However, registration and breakfast begins at 7:30 AM. Registration is mandatory. The CIU10 asks that you sign in daily before attending.

If Virtual: All sessions start at 8:00 AM. Each consultant will take roll before beginning the session.

If On-Site: You will receive a paper schedule with your course materials.

If Virtual: Each consultant will discuss your daily schedule once you login on the first day. Each content area may vary slightly on types of activities and presentations. Check with your consultant.

If On-Site: Breaks will be determined by the consultant. Breaks should not exceed one 15 minute break in the AM and one 15 minute break in the PM.

If Virtual: Yes, your consultant will lay out a schedule that will contain breaks throughout the day.

This depends on the consultant. You may be assigned homework.

Contact your consultant who will try to assist you, or send a ticket to apsi@ciu10.org.

Contact us by message as soon as you can. We will try and be flexible and will assist you any way we can.

Still have questions? Contact the CIU10 APSI Planning Team, apsi@ciu10.org

Best Practices for a Successful Virtual APSI

Prior to the meeting, check your computer setup to ensure both microphone and video (if needed) work. Zoom has a guide on how to check your hardware.

Check your internet connection. If the audio quality is too poor, use the Zoom call-in number to join the conference by phone.

Please mute your microphone when you are not speaking. Background noises such as typing, shuffling papers, turning pages, and distant conversations will be picked up and amplified by Zoom.

If you want to speak, but not interrupt the current speaker, click “Raise Hand” to signal to the facilitator that you have a comment.

To prevent distracting sounds, please mute yourself when not speaking. Click the microphone icon at the bottom left of the toolbar to mute. A red slash through the microphone indicates when it is muted.

Click the microphone again to unmute yourself when you would like to speak.

Computers often have multiple audio devices. To select the correct microphone or speaker, click the chevron next to the microphone icon. If in doubt, choose “Same as System.”

Use chat to ask questions and talk with other participants. This gives the presenter and the co-hosts more time to see your question and respond.

Click the chat icon to join group chat. Here you can type questions to the presenter, chat with participants, or message the host or specific participants.

To message a specific person, click the chevron next to “Everyone” and choose the person. Or click the person’s name in chat.

If you’re new to using Zoom, use the quick start guide to get started.

Tips and Etiquette

  • If possible, plug directly into router at home for an Ethernet connection.
  • If using WiFi (majority of users), limit the number of connected devices to WiFi during the Zoom meeting time.
  • Plan for a quiet space.
  • Use a headset, if you have one, to provide improved audio quality.
  • Have your computer ready and close all unnecessary applications on device.
  • When using a computer, silence mobile devices to prevent interruption.
  • Access ZOOM meeting by clicking on link provided in email invitation.
  • In popup window, click “Join with computer audio” button.
  • Once entering the meeting, you will need to manage your audio and video.
  • If not using headset, make sure you are in a quiet location.
  • Computers have multiple audio devices. To select the correct microphone or speaker, click the up arrow next to the microphone icon. If in doubt, choose “Same as System”.
  • If you are using an iOS or Android device, you may need to tap on the screen for the controls to appear at the bottom.
  • Turn ON your video. Video is crucial in building trust and engagement in virtual communications.
  • Uncover your camera privacy screen (if you have one).
  • Video may be turned off if experiencing internet strength issues.
  • Use chat to communicate with the facilitator/moderator of the meeting and/or other participants.
  • Messages sent to default go to “everyone”. To send a private chat, you must select the name of the recipient.
  • If you want to speak, but not interrupt the current speaker, click “Raise Hand” to signal to the facilitator/moderator that you have a comment.
  • Keep microphone muted when you are not speaking.
  • Become familiar with muting and unmuting your mic.
  • Keep background noises to a minimum, such as typing, shuffling papers, turning pages, pets, and side conversations. Background noises will be picked up and amplified by Zoom as well as cut off the presenter.

Troubleshooting

You could be muted. 

Ensure the microphone is not on mute. If you see the muted Audio icon in the meeting controls, tap it to unmute yourself. Ensure Zoom has access to your device’s microphone.

Your computer system volume can be low or muted. Check your computers volume settings.

Make sure your video camera isn’t covered. Check the video icon at the bottom of ZOOM meeting window. If it is off, it will read ‘Start Video’ with a red slash through it. Click the icon to start your video feed. Make sure to select “show thumbnail video” in the ZOOM meeting window.

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The meeting host might not have a presentation to share yet. If you are concerned you are not seeing shared content, then check in verbally with your facilitator/moderator.

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  • Check to make sure you are using the correct Zoom meeting link. Check ‘participants’ icon to see if other participants have joined. You may just be early.
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