Table of Contents

Do I already have a user name and password for meeting registration?

Answer: If you have previously utilized other College Board online systems, you already have an Education Professionals Log-on (EPL) account.

Will my AP Central or PSAT/NMSQT user name and password work for meeting registration?

Answer: Yes, the login for online meeting registration is the same as other College Board login accounts you may have.

Why do I need a user name and password to register?

Answer: Your login credentials will ensure that you get the appropriate registration rate, either member or non-member.

What if I forgot my user name or password?

Answer: In order to retrieve your user name or password, please visit https://account.collegeboard.org/login/login and click either “Forgot Username?” or “Forgot Password?” to have your information emailed to you.

How long does it take to receive my user name and password?

Answer: Your information is emailed to you instantaneously. If you are not receiving the information or are unable to retrieve your password, contact Customer Service at 866-630-9305.

How do I change my account information?

Answer: Once you log-in to https://account.collegeboard.org/login/login, click the drop-down arrow next to your name at the top right hand corner to access your profile.

Can I register other people with my account?

Answer: Yes, you can process multiple registrations regardless of whether or not you are also registering for the event yourself.

How do I find my confirmation number?

Answer: Your confirmation number is included in your registration confirmation email.  You may also retrieve your confirmation number by visiting the registration page for the event and selecting to have the confirmation number sent to you.

Can I get a paper registration form?

Answer: Paper registration forms are no longer available.  All registrations will need to be processed online through Cvent.

Can I register by phone?

Answer: No, we do not process registrations or changes to registrations over the phone.

How can I cancel or modify my registration?

Answer: Registrations can be modified or cancelled online.  Please visit the event website or utilize the event link in your registration confirmation email.

If I can’t attend, will I get a refund?

Answer: Yes, you will get a refund. However, the CIU10 charges a registration cancellation fee of $50.00, unless the session is cancelled by the CIU10.

What if the workshop is canceled?

Answer: The Central Intermediate Unit 10 reserves the right to cancel sessions with fewer than 5 registrants without notice. If a session must be cancelled, we will notify you by email. In the event of cancellation, the Central Intermediate Unit 10 is not responsible for refunds of travel arrangements.

Can I register online with a purchase order, personal, or business check?

Answer: Yes, you can. If you are paying by Purchase Order, please send the PO through one of the following means indicated below. All checks should be mailed to the address below.

POs: Scanned to apsi@ciu10.org or Mailed to: 60 Decibel Rd, Suite 107, State College, PA 16801; Attn APSI Planning Team

Checks: Mailed to: 60 Decibel Rd, Suite 107, State College, PA 16801; Attn APSI Planning Team. Please indicate the session title and registrant attendee’s name on the check or enclosed note.

Can I register without paying for the workshop?

Answer: You must pay the fee to attend. No one will be admitted to the session without advanced payment. If session tuition has not been received by they payment deadline, a PO must be emailed to apsi@ciu10.org OR a credit card payment must be made by 7:30 AM, the first day of the APSI.

How do I find directions and parking instructions for my workshop?

Answer: To locate the most up-to-date information on directions and parking, visit the event website and navigate to the Directions & Parking tab.

Must I check-in to a workshop if I am registered?

Answer: Registration indicates that you plan to attend the event. Check-in designates that you attended the event. Therefore, all registrants must check-in to indicate attendance.

When should I check-in? What if I do not check-in?

Answer: Registrants will have an opportunity to check-in up to 72 hours prior to their event. If you do not check-in, you will not be recorded as an attendee of the event, receive a survey, or receive the event certificate.

How do I receive my certificate?

Answer: Certificates will be emailed to all participants the Monday following the close of the APSI.

**NOTE** There is a limited time frame to print your certificates. Please consider printing your certificate as soon as you receive it. Once the APSI has been archived, it is not possible for the certificate to be resent.

When will I receive my ACT 48 credits?

Answer: ACT 48 paperwork is submitted to the CIU10 ACT 48 liaison the week after the APSI has closed. It may take up to 4-8 weeks for the credits to appear.

What time does the session start?

Answer: If On-Site: All sessions start at 8:00 AM. However, registration and breakfast begins at 7:30 AM. Registration is mandatory. The CIU10 asks that you sign in daily before attending.

If Virtual: All sessions start at 8:00 AM. Each consultant will take roll before beginning the session.

What is my daily schedule?

Answer: If On-Site: You will receive a paper schedule with your course materials.

If Virtual: Each consultant will discuss your daily schedule once you login on the first day. Each content area may vary slightly on types of activities and presentations. Check with your consultant.

Are there periodic breaks during the day?

Answer: If On-Site: Breaks will be determined by the consultant. Breaks should not exceed one 15 minute break in the AM and one 15 minute break in the PM.

If Virtual: Yes, your consultant will lay out a schedule that will contain breaks throughout the day.

Will I have homework?

Answer: This depends on the consultant. You may be assigned homework.

What happens if I have login issues?

Answer: Contact your consultant who will try to assist you, or send a ticket to apsi@ciu10.org.

What do I do if I am interrupted or something happens with my internet connection?

Answer: Contact us by phone or send us a message as soon as you can. We will try and be flexible and will assist you any way we can.

Still have questions? Contact the CIU10 APSI Planning Team, apsi@ciu10.org

Best Practices for a Successful Virtual APSI

Prior to the meeting, check your computer setup to ensure both microphone and video (if needed) work. Zoom has a guide on how to check your hardware.

  • Check your internet connection. If the audio quality is too poor, use the Zoom call-in number to join the conference by phone.
  • Please mute your microphone when you are not speaking. Background noises such as typing, shuffling papers, turning pages, and distant conversations will be picked up and amplified by Zoom.
  • If you want to speak, but not interrupt the current speaker, click “Raise Hand” to signal to the facilitator that you have a comment.
  • To prevent distracting sounds, please mute yourself when not speaking. Click the microphone icon at the bottom left of the toolbar to mute. A red slash through the microphone indicates when it is muted.
  • Click the microphone again to unmute yourself when you would like to speak.
  • Computers often have multiple audio devices. To select the correct microphone or speaker, click the chevron next to the microphone icon. If in doubt, choose “Same as System.”
  • Use chat to ask questions and talk with other participants. This gives the presenter and the co-hosts more time to see your question and respond.
  • Click the chat icon to join group chat. Here you can type questions to the presenter, chat with participants, or message the host or specific participants.
  • To message a specific person, click the chevron next to “Everyone” and choose the person. Or click the person’s name in chat.


Getting Started

If you’re new to using Zoom, use the quick start guide to get started.


Tips and Etiquette

Internet Connection:

  • If possible, plug directly into router at home for an Ethernet connection.
  • If using WiFi (majority of users), limit the number of connected devices to WiFi during the Zoom meeting time.


Prep for the Meeting:

  • Plan for a quiet space.
  • Use a headset, if you have one, to provide improved audio quality.
  • Have your computer ready and close all unnecessary applications on device.
  • When using a computer, silence mobile devices to prevent interruption.


Joining the Meeting

  • Access ZOOM meeting by clicking on link provided in email invitation.
  • In popup window, click “Join with computer audio” button.
  • Once entering the meeting, you will need to manage your audio and video.


Managing Audio

  • If not using headset, make sure you are in a quiet location.
  • Computers have multiple audio devices. To select the correct microphone or speaker, click the up arrow next to the microphone icon. If in doubt, choose “Same as System”.
  • If you are using an iOS or Android device, you may need to tap on the screen for the controls to appear at the bottom.


Managing Video

  • Turn ON your video. Video is crucial in building trust and engagement in virtual communications.
  • Uncover your camera privacy screen (if you have one).
  • Video may be turned off if experiencing internet strength issues.


Using Chat

  • Use chat to communicate with the facilitator/moderator of the meeting and/or other participants.
  • Messages sent to default go to “everyone”. To send a private chat, you must select the name of the recipient.
  • If you want to speak, but not interrupt the current speaker, click “Raise Hand” to signal to the facilitator/moderator that you have a comment.



  • Keep microphone muted when you are not speaking.
  • Become familiar with muting and unmuting your mic.
  • Keep background noises to a minimum, such as typing, shuffling papers, turning pages, pets, and side conversations. Background noises will be picked up and amplified by Zoom as well as cut off the presenter.



They can’t hear me.

  • You could be muted or could be having issues with the meeting.

I can’t hear anyone.

  • Your computer system volume can be low or muted.

I can’t see myself on video in the meeting.

  • Make sure your video camera isn’t covered. Check the video icon at the bottom of ZOOM meeting window. If it is off, it will read ‘Start Video’ with a red slash through it. Click the icon to start your video feed. Make sure to select “show thumbnail video” in the ZOOM meeting window.

I can’t see the shared screen presentation.

  • The meeting host might not have a presentation to share yet. If you are concerned you are not seeing shared content, then check in verbally with your facilitator/moderator.

I don’t see anyone in the meeting. Am I in the right meeting?

  • Check to make sure you are using the correct Zoom meeting link. Check ‘participants’ icon to see if other participants have joined. You may just be early.