Question: Do I already have a user name and password for meeting registration?

    Answer: If you have previously utilized other College Board online systems, you already have an Education Professionals Log-on (EPL) account.


    Question: Will my AP Central or PSAT/NMSQT user name and password work for meeting registration?

    Answer: Yes, the login for online meeting registration is the same as other College Board login accounts you may have.


    Question: Why do I need a user name and password to register?

    Answer: Your login credentials will ensure that you get the appropriate registration rate, either member or non-member.


    Question: What if I forgot my user name or password?

    Answer: In order to retrieve your user name or password, please visit https://account.collegeboard.org/login/login and click either “Forgot Username?” or “Forgot Password?” to have your information emailed to you.


    Question: How long does it take to receive my user name and password?

    Answer: Your information is emailed to you instantaneously. If you are not receiving the information or are unable to retrieve your password, contact Customer Service at 866-630-9305.


    Question: How do I change my account information?

    Answer: Once you log-in to https://account.collegeboard.org/login/login, click the drop-down arrow next to your name at the top right hand corner to access your profile.


    Question: Can I register other people with my account?

    Answer: Yes, you can process multiple registrations regardless of whether or not you are also registering for the event yourself.


    Question: How do I find my confirmation number?

    Answer: Your confirmation number is included in your registration confirmation email.  You may also retrieve your confirmation number by visiting the registration page for the event and selecting to have the confirmation number sent to you.


    Question: Can I get a paper registration form?

    Answer: Paper registration forms are no longer available.  All registrations will need to be processed online through Cvent.


    Question: Can I register by phone?

    Answer: No, we do not process registrations or changes to registrations over the phone.


    Question: How can I cancel or modify my registration?

    Answer: Registrations can be modified or cancelled online.  Please visit the event website or utilize the event link in your registration confirmation email.


    Question: The session I would like to attend is full. Can I be placed on a waitlist?

    Answer: Yes, you can be placed on a waitlist.  Once space is available, you will receive an email notification inviting you to register for the event.


    Question: If I can't attend, will I get a refund?

    Answer: Yes, you will get a refund. However, the CIU10 charges a registration cancellation fee of $50.00, unless the session is cancelled by the CIU10.


    Question: What if the workshop is canceled?

    Answer: The Central Intermediate Unit 10 reserves the right to cancel sessions with fewer than 5 registrants without notice. If a session must be cancelled, we will notify you by email. In the event of cancellation, the Central Intermediate Unit 10 is not responsible for refunds of travel arrangements.


    Question: Can I register online with a purchase order, personal, or business check?

    Answer: Yes, you can. If you are paying by Purchase Order, please send the PO through one of the following means indicated below. All checks should be mailed to the address below.

    POs: Scanned to apsi@ciu10.org or Mailed to: 60 Decibel Rd, Suite 107, State College, PA 16801; Attn APSI Planning Team

    Checks: Mailed to: 60 Decibel Rd, Suite 107, State College, PA 16801; Attn APSI Planning Team. Please indicate the session title and registrant attendee's name on the check or enclosed note.


    Question: Can I register without paying for the workshop?

    Answer: You must pay the fee to attend. No one will be admitted to the session without advanced payment. If session tuition has not been received by they payment deadline, a PO must be emailed to apsi@ciu10.org OR a credit card payment must be made by 7:30 AM, the first day of the APSI.


    Question: How do I find directions and parking instructions for my workshop?

    Answer: To locate the most up-to-date information on directions and parking, visit the event website and navigate to the Directions & Parking tab.


    Question: Must I check-in to a workshop if I am registered?

    Answer: Registration indicates that you plan to attend the event. Check-in designates that you attended the event. Therefore, all registrants must check-in to indicate attendance.


    Question: When should I check-in? What if I do not check-in?

    Answer: Registrants will have an opportunity to check-in up to 72 hours prior to their event. If you do not check-in, you will not be recorded as an attendee of the event, receive a survey, or receive the event certificate.


    Question: How do I receive my certificate?

    Answer: At the conclusion of the workshop, checked-in participants will receive an email to an electronic survey. A certificate is emailed to those immediately upon submission of the survey.

    **NOTE** There is a limited time frame to print your certificates. Please consider printing your certificate as soon as you receive it. Once the APSI has been archived, it is not possible for the certificate to be resent.


    Question: Must I complete the College Board participant survey?

    Answer: In order to receive possible continuing education credit or certificate of attendance, the post-event participant survey must be completed. This survey is also a crucial component in maintaining the quality of presenters at these events.​


    Question: When will I receive my ACT 48 credits?

    Answer: ACT 48 paperwork is submitted to the CIU10 ACT 48 liaison the week after the APSI has closed. It may take up to 4-8 weeks for the credits to appear.


    Still have questions? Contact your APSI Directors.